Terms and Conditions

Welcome to Urban Grill House! These terms and conditions outline the rules and regulations for the use of our website and services.

1. Acceptance of Terms

By accessing this website, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website.

Important: These terms constitute a legally binding agreement between you and Urban Grill House.

2. Definitions

3. Use of Our Services

3.1 Eligibility

To use our services, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete information
• Have a valid payment method
• Not be prohibited from using our services by law

3.2 Account Responsibilities

When you create an account, you agree to:

1. Keep your password secure and confidential
2. Notify us immediately of any unauthorized access
3. Be responsible for all activities under your account
4. Keep your account information up to date

4. Ordering and Payment

4.1 Placing Orders

When you place an order:

• ✅ All prices are in USD unless otherwise stated
• ✅ Prices include applicable taxes
• ✅ We reserve the right to refuse any order
• ✅ Order confirmation will be sent via email

4.2 Payment Terms

We accept the following payment methods:

💳 Credit Cards (Visa, MasterCard, Amex)
💳 Debit Cards
💳 PayPal
💳 Apple Pay / Google Pay

4.3 Pricing

• Prices may change without prior notice
• Promotional prices are valid for the specified period only
• We are not responsible for pricing errors

5. Delivery Policy

5.1 Delivery Areas

We deliver to select areas within a 10-mile radius of our restaurant locations.

5.2 Delivery Times

Note: Delivery times may vary during peak hours and adverse weather conditions.

5.3 Delivery Issues

If your order is:

1. Late - Contact us for a discount on your next order
2. Incorrect - We will replace the item at no cost
3. Damaged - Full refund or replacement will be provided

6. Cancellation and Refunds

6.1 Cancellation Policy

• Orders can be cancelled within 5 minutes of placing
• After preparation begins, cancellation is not possible
• Contact us immediately if you need to cancel

6.2 Refund Policy

Refunds will be processed:

• Within 5-7 business days for credit cards
• Within 3-5 business days for PayPal
• Original payment method will be used

7. Intellectual Property

All content on this website is owned by Urban Grill House:

• 🔒 Logos and trademarks
• 🔒 Menu descriptions and images
• 🔒 Website design and layout
• 🔒 Marketing materials

You may not reproduce, distribute, or use our content without written permission.

8. Limitation of Liability

Urban Grill House shall not be liable for:

1. Indirect or consequential damages
2. Loss of profits or data
3. Service interruptions
4. Third-party actions
5. Force majeure events

9. Prohibited Activities

You agree NOT to:

• Use our services for illegal purposes
• Attempt to hack or disrupt our systems
• Submit false or misleading information
• Harass our staff or other customers
• Resell our products without authorization

10. Dispute Resolution

10.1 Governing Law

These terms are governed by the laws of the State of New York, United States.

10.2 Arbitration

Any disputes shall be resolved through binding arbitration rather than in court.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.

12. Contact Information

For questions about these Terms and Conditions:

• 📧 Email: legal@urbangrillhouse.com
• 📞 Phone: +1 (555) 123-4567
• 📍 Address: 123 Main Street, New York, NY 10001

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Last updated: January 1, 2025

By using our services, you acknowledge that you have read and understood these Terms and Conditions.